Channel | WhatsApp Business

With more than 2 billion people using WhatsApp around the world to send 60 billion messages every day, the chat app has revolutionized the way we communicate. With an enterprise-grade API, companies can now send notifications and provide customer service through WhatsApp in a secure, reliable, and customer-friendly way.

Disable Chat Function

Channels

WhatsApp Business

Overview

Introduction

Phone Numbers

Self-Service

Architecture

Get Started

Get Started

Create a New Profile

IVR Onboarding

Verify Your Business

Send Your First Message

Messaging Limits

Business Account Types

Message Templates

Message Templates

Create New Message Templates

Message Types

Quality Rating

Message Template Manager

Content Types

Overview

Text Message

Image

Files & Documents

Audio

Video

Location

Interactive Buttons

Buttons: Call-to-Action

Buttons: Quick-Reply

Buttons: Reply Buttons

Product Catalog Messages

List Messages

Sticker

Security & Privacy

What Is GDPR

GDPR With WhatsApp Business

Encryption

Data Protection

Data Processing

Opt-ins

Opt-out

Security Measures by tyntec

Integrations

Cognigy

Dialogflow

Freshdesk

Hubspot Via Zapier

Microsoft Bot Framework

Microsoft Dynamics 365

Microsoft Teams

Microsoft Outlook

Salesforce

Slack

Shopify

Stripe

Zapier

Zoom and Google Calendar Via Zapier

API Reference

Disable Chat Function

Companies that want to use WhatsApp for notifications only, therefore not expanding to customer service, can disable the Chat function.

Disabling this function means dropping the incoming messages, which can be done by:

  • Not providing a webhook (our system will drop messages/notifications in case nothing is configured) or

  • Providing the webhook but drop the messages on the receiving side.

ℹ️ Please be aware that tyntec doesn’t store incoming messages for future retrieval, so if there is no webhook defined, you can’t query messages from our systems.