FAQ | Viber Business

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

What’s the Viber Warranty Letter?

FAQs

Getting Started

Overview

How Do I Request an Account With Viber Business Messages Via tyntec?

How Can I Get the API Key to Set Up My Viber Business Profile?

What Business Name Should I Choose for My Viber Business Profile?

Can I Add More Than 20 Countries for My Business ID?

What’s the Viber Warranty Letter?

What’s the Viber Verified Tick?

What Industries Are Banned From Using Viber Business Messages?

Why Has Viber Rejected My Request for a Business Profile?

Free Trial

Overview

How Can I Test Viber Business Messages Via tyntec?

What’s Included in the Free Trial?

Why Does the Viber Free Trial Always Start at the Beginning of Every Month?

What Happens After the Trial?

What Happens If I Drop the Conversations Inbox but Continue With the Viber API?

Message Types

Overview

Does Viber Approve Company-initiated Messages?

How Are My Messages Categorized As Promotional or Transactional?

Does tyntec Support Message Templates for Viber?

How Do I Know If My Messages Have Been Delivered to the User?

Your Viber Account

Overview

How Can I Change My Business Profile?

Is It Possible to Migrate From One Viber Provider to Another?

Can I Request Different Messaging Services in One Account?

How Does the Viber Opt-In Policy Look Like?

Can I Deactivate My Viber Account and Reactivate It Later?

Can I Still Use Viber As a One-Way Messaging Service With a Unified Account?

How Does the Autoreply Feature Work?

Pricing

Overview

What’s the Price for Viber Business Messages? – Old

How Does Viber Bill a Business Account? – Old

What’s the Monthly Minimum Spend? – Old

Payments & Billing

Overview

How Can I Pay My Viber Invoice?

What Can I Expect to See in My First Viber Invoice?

What’s the Viber warranty letter?

Viber requires that every company using its Viber Business Messages signs its Warranty Letter.

This document is an agreement that the company will send messages only to opted-in customers and according to Viber’s guidelines: 

  • Companies send messages only to users who have agreed to receive messages from it and did not revoke such agreement  (opted-in users), and who are at legal age to receive such messages according to applicable laws.

  • Comply with all applicable laws in connection with the sending of the messages, and ensure that the texts are compliant with such laws.

  • Send messages only in accordance with the Service Messages Guidelines provided by Viber.

  • No other third party can use a company’s verified messages channel.

ℹ️ Once your setup form is submitted and your credits added, tyntec will send you the Warranty Letter via DocuSign. Only after your signature will your setup request be forwarded to Viber for approval.