Support & Retention

Exceed expectations with personalized service and sustain customer loyalty

Elevate your customer care to the next level and support your customers through their preferred mobile channel.

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Support and Retain Your Customers with tyntec

Uncover customized insights based on user data, carrier information, and location.

Enrich profiles for precise segmentation, reduce delivery issues, and achieve better results. Also, improve checkout efficiency by instantly validating transactions in real-time with a seamless process.

Smoothly authenticate users in case of an account recovery or data change.

Validate all requests such as password resets, address updates, and payment changes to ensure legitimacy and trigger elevated security measures, such as one-time passcodes, before processing.

Engage with simplified customer support and boost customer satisfaction.

Gather customer queries, complaints, and problem resolutions in a unified inbox to enhance operational efficiency. Respond promptly across preferred channels.

Streamlined Checkout

Minimize checkout friction and meet transaction requirements with real-time verification. A smooth checkout experience is crucial for retaining customers. By running the verification service in the background, you can prompt customers for errors or additional information as needed, ensuring transactions are processed seamlessly and compliantly.

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Change Authorization

Block unauthorized changes to customer data and settings. Whether it’s a password reset, address update, payment method change, or sharing of confidential data, it’s crucial to confirm the legitimacy of each request. Trigger elevated security measures, such as one-time passcodes, before processing these changes.

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Customer Care

Centralize customer inquiries, complaints, and issue resolutions within a unified inbox for enhanced operational efficiency. Delight customers by promptly responding to their preferred communication channels and get support right on the same channel, allowing them to keep the entire conversation history at their fingertips.

Explore Engage

Message Delivery

Optimize customer communication costs by delivering messages at the right time through the best route. Checking phone numbers for validity, along with the real-time status of subscriber numbers and devices before sending, provides timely information to determine the best delivery options. Think of it as a pre-flight check, ensuring successful message delivery.

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Marketing Automation

Put customer insights into action through automated customer outreach on their preferred messaging channels. Seamless integration with CRMs, chatbots, and other business systems provides the data and tools to harness the potential of marketing automation, captivating your audience with personalized content and driving conversions.

Explore Conversations

Account Access

Add a protective layer to safeguard sensitive data. Detect unusual attempts, trigger two-factor authentication, and prevent fraud, thereby bolstering customer trust. By sending personalized messages through their preferred channels, ensure secure access for verified customers.

Explore 2FA

Support & Retention